Refund policy

Last updated: Aug 10, 2026

At NUVENT, we want you to feel good about your order. If you're not satisfied, we've made returns straightforward.

Our 90-Day Money-Back Guarantee

Every order placed directly through NUVENT is covered by our 90-day money-back guarantee.

If you are not satisfied with your purchase, contact us within 90 days of delivery. This guarantee applies to both opened and unopened bottles:

Opened bottles: You may request a refund without physically returning the opened product unless we specifically ask you to do so.
Unopened bottles: We may ask you to return unopened products before issuing the refund. If a return is required, the products must remain sealed, unused, and in their original packaging.

Please note that original shipping charges, duties, taxes, and customs fees are not refundable unless required by law. Approved refunds cover the amount paid for the eligible product and are issued to the original payment method.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible preferably within seven days of delivery. Include:

Your order number
A description of the problem
A photograph of the shipping package
A photograph of the affected product
A photograph of the batch or lot number, if visible

Please keep the product and packaging until we have reviewed the issue. If the claim is approved, we will arrange a replacement or refund at no additional cost to you.

The seven-day reporting request helps us investigate carrier and fulfillment issues promptly. It does not limit any rights you may have under applicable consumer law.

How to Request a Return

Email us at hello@trynuvent.com with:

Your name and order number
The item you wish to return
The reason for the return
Photographs, if the item is damaged or defective

If your return is approved, we will provide return instructions and the correct return address.

Refund Processing

Approved refunds are issued to the original payment method within 10 business days of approval. Your bank or card provider may require additional time to display the refund.

If more than 15 business days have passed since we confirmed your refund, contact us at hello@trynuvent.com.

Products purchased with a discount are refunded at the amount actually paid. Promotional purchases follow the same eligibility requirements unless clearly identified as final sale before purchase.

Returns & Support

If there is a concern with your order, we’re here to assist. Please contact us at hello@trynuvent.com before taking any further steps.

Returns must not be sent without prior authorization. Unapproved returns will not be accepted. Once your request is reviewed, we will provide clear instructions on how to proceed.

Order Cancellations

Contact us as soon as possible if you need to cancel or change an order. We will try to help, but orders can enter fulfillment quickly and cancellation is not guaranteed after processing has begun. If the order has already shipped, the standard return process applies.

Refused and unclaimed deliveries

Please do not refuse a delivery without contacting us first.

If a package is returned because it was refused, left unclaimed or could not be delivered due to an incorrect customer-provided address, any return shipping, carrier fees or non-refundable customs charges may be deducted from the refund where permitted by law.

International Duties and Taxes

Shipping charges, import duties, customs fees, and taxes paid directly to a carrier or government authority may not be refundable by NUVENT. If you return an international order, contact the relevant authority or carrier to determine whether those charges can be reclaimed.

UK and European Customers

Nothing in this policy limits your statutory consumer rights.

Customers in the UK or European Economic Area may have a legal right to cancel qualifying online purchases within 14 days of delivery. You must notify us within the applicable period and return the goods according to the instructions we provide.

When you cancel a full order under this right, we will refund the product price and standard outbound delivery charges, and issue the refund within 14 days of receiving the goods back (or receiving proof of return, whichever is earlier).

Any exception for opened, sealed goods depends on the product and applicable health, hygiene, and product-integrity requirements. Faulty or misdescribed products remain covered by statutory consumer protections.